In our online store, the purchasing process is completely transparent and thoroughly described. We have ensured that all necessary sales terms are placed in an easily accessible section of the website so you can review them before placing an order. These terms include:

Order placement process
Payment methods
Delivery and return conditions

We have developed standard sales terms that meet all minimum legal requirements and have been approved by the Consumer Protection and Technical Regulatory Authority. These terms comply with legal standards and protect your rights as a buyer.

A confirmation of your order will be immediately sent by our online store https://www.irondust.eu/ (an automated document confirming the order, an invoice, or another document will be sent).

Our online store https://www.irondust.eu/ is obligated to inform the consumer about the sales price and the unit price of the product. The sales price is the final price paid for each unit or quantity of goods.

All terms are easily accessible on our website https://www.irondust.eu/, and we are always ready to provide additional information if you have any questions.

Our website displays the total cost of the product including taxes, as well as all additional expenses related to delivery, shipping, transportation, or any other fees that may apply to the consumer.

Product returns:
The consumer bears the cost of returning the goods only if the business has informed them about it before concluding the contract. If the business has not provided this information in advance, the cost must be covered by the business.

If the consumer withdraws from the contract, the online seller must refund the delivery fee that was paid when placing the order (if it was included in the order). If the consumer withdraws from the contract only partially, the delivery cost is refunded proportionally to the amount of goods returned.

Complaints and feedback:
We always strive to provide high-quality products and services, but if you experience any issues with your purchase, you have the full right to file a complaint.

How to file a complaint:
If a problem occurs, please contact us by email: info@irondust.eu or by phone: +372 5880 6001
You can also send a written complaint to the following address: Tartu 50704, Jaama 179-2, Estonia.

Complaint submission deadlines:
A complaint must be submitted within 14 days from the date of receiving the product. We will do our best to resolve your issue as quickly as possible.

Complaint procedure:
Please include your order number, a description of the problem, and your contact details in the complaint.
We will review the complaint and try to offer a solution within 14 working days.

If the issue cannot be resolved at the store level, you have the right to contact the Consumer Protection Authority for further resolution.

We value each of our customers and are always ready to help with any questions.

Packaging handling rules:

We strictly follow all legal requirements regarding packaging disposal. In accordance with current legislation, we have joined a packaging recycling organization, which allows us to ensure the proper recycling of plastic, cardboard, and other types of packaging.

We regularly submit reports on the weight of packaging used and pay the corresponding environmental tax, which demonstrates our commitment to ecological responsibility. This obligation allows us not only to comply with legal requirements but also to participate actively in environmental protection by contributing to packaging recycling.

If you have any additional questions or need more information on this matter, feel free to contact us.